AI in the Hospitality Industry: Elevating Guest Experiences with Voice Assistants

Voice assistants are among the many AI technology innovations in the hospitality industry. This integration has changed the assistance and interactions guests have with their hotels.

According to studies, 70% of visitor inquiries in hotels that have adopted AI-enabled technology are now processed automatically. Furthermore, it has been demonstrated that AI-enabled technology enhances guest responsiveness and problem-solving by 33%.

More hotels, lodging facilities, and similar places use AI voice technology to offer their unique touch. Let’s explore more to find out more about this technology’s impact on the hospitality management system.

5 ways voice assistants elevate guest experiences in the hospitality industry

Voice Assistance is transforming the way hotels serve their guests, improving their overall experience and satisfaction. Here are the five major ways voice assistance elevates the hospitality Industry experience:

Upscaled communication and engagement – Voice assistance brings the revolution in hotel-guest communication. AI offers a system to examine visitor data, including past reservations and online evaluations, to generate tailored marketing and communication messages. The waiting time can be decreased, and guest inquiries can be answered faster using this tool. In addition to guaranteeing effective response, AI voice assistants are intelligent enough to maintain a human touch by adding personalization, translation, and the ability to change the message’s tone.

Upgrade the booking process – Guests can use a few voice commands to reserve slots and utilize the hotel’s services. A comfortable booking process leads to higher booking rates due to this advanced technology. To monitor services and expedite delivery, the voice assistant interfaces with audio devices and chatbots that use natural language processing. Marriott International and Amazon Alexa, which assist visitors with lodging reservations, are two examples. “Alexa, reserve a room at the Marriott hotel for tonight,” is all they need to say.

Round-the-clock Guest Assistance- It can be difficult when guests need help at strange times, and the staff is not available to meet their demands. At that point, voice assistants are essential in preventing such scenarios. They will present situations all the time to enhance the visitor experience. Instead of fumbling with equipment if a guest feels too hot or too chilly, they simply need to control the smart speaker in their room. Therefore, voice assistance can more effectively minimize night personnel support requirements.

Remove linguistic obstacles- Speaking an international language while traveling overseas might be challenging for many people. It gets much more challenging when they run with hotel employees who speak a different language than their visitors. What can hotels do to remove this obstacle? When a guest asks a question, a voice assistant with automatic translation can respond in their native tongue or a language, which makes them feel more comfortable. Google Assistant, for instance, is currently working on adding support for additional languages and is currently compatible with 27. Therefore, it is clear that removing language barriers can improve visitors’ experiences.

High-tech guest experiences- Voice assistants have a ton of high-tech uses, from managing the temperature and lighting in guest rooms to connecting them with hotel safety and valet systems. Furthermore, the versatility of voice assistants allows hotels to personalize visitor experiences. They can have pre-recorded greetings for each guest to make them feel special. Thus, voice interfaces have the potential to produce genuinely unique and memorable visitor experiences.

Conclusion

Voice technology will become widely used and has already proven to be a wonderful addition to the hospitality industry. Since voice-activated assistants are quickly taking over people’s daily lives, it is easy to integrate them into hotels.

Do you belong to the same industry and ever considered trying AI? Check out the possibilities with us.