Call Center

<strong>Call Center</strong>

AI-powered solutions can revolutionize your call center operations by automating responses to common questions, freeing up agents to focus on complex issues and building rapport with customers. With AI-driven insights, you can also uncover patterns in customer interactions, identify areas for improvement, and ultimately deliver a more personalized and efficient customer experience.

Related Industries

  • Customer Service
  • Telecommunications
  • Healthcare
  • Financial Services
  • Travel and Hospitality
  • Technology
  • Retail
  • Utilities
  • Education
  • Government and Public Services
  • Customers
  • agents
  • managers

Key Beneficiaries

  • supervisors
  • quality assurance
  • executives

Industry-wide challenges we cater

Missed opportunities and frustrated customers are the cost of inefficient call handling.

  • How can we handle high call volumes and reduce wait times for customers without increasing staff?
  • How can we ensure consistent and accurate responses to customer inquiries with limited resources?
  • How can we identify and address recurring customer issues and complaints without manual analysis?
  • How can we gather and analyze customer feedback efficiently to improve service quality?
  • How can we empower call center agents with the information they need to provide efficient support without overwhelming them?

Average handle time for a customer service call is 6 minutes. – Call Centre Helper

30% of customer service calls could be resolved through self-service options. – Harvard Business Review

52% of consumers are frustrated by long wait times on hold. – Velaro

Ambli Universe Suite Our solutions to overcome the Industry challenges

Intelligent insights. Seamless integration. Multi-format support. Scalability.

Ambli BotSense

  • Answer Common Queries: Automates responses to frequently asked questions, reducing call volumes and freeing up agents for more complex issues.
  • Reduce Wait Times: Provides instant responses to common issues, minimizing customer wait times and improving satisfaction.
  • Free Up Agents for Complex Issues: Allows human agents to focus on more complicated queries, improving the efficiency and effectiveness of call center operations.

Ambli DocSense

  • Quickly Retrieve Needed Documents: Enables agents to find necessary documents and information rapidly, reducing handling times and improving service quality.
  • Improve Response Times: Provides quick access to relevant information, helping agents respond to customer inquiries more swiftly.
  • Enhance Agent Efficiency: Streamlines the process of finding and using information, allowing agents to handle more calls effectively.

Ambli AudioSense

  • Allow Voice-Based Interactions: Enables customers to interact with the call center using natural language, making the experience more user-friendly and accessible.
  • Transcribe Calls for Records: Automatically transcribes call conversations, providing a written record for quality assurance and training purposes.
  • Improve Accessibility: Offers voice-based navigation and support, making it easier for all customers, including those with disabilities, to use call center services.

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