Social Media Listening

<strong>Social Media Listening</strong>

AI-powered social media listening tools can monitor your brand’s presence across various platforms in real-time, analyzing mentions, sentiment, and trending topics. By understanding how your brand is perceived and what customers are saying, you can proactively address concerns, engage with your audience, and protect your brand reputation.

Related Industries

  • Retail
  • E-commerce
  • Consumer Goods
  • Technology
  • Hospitality
  • Restaurants
  • Entertainment
  • Travel
  • Financial Services
  • Healthcare
  • Education
  • Nonprofits
  • Government
  • Automotive
  • Fashion
  • Beauty
  • Brands
  • marketers
  • PR professionals

Key Beneficiaries

  • social media managers
  • customer service
  • executives

Industry-wide challenges we cater

The rapid pace of online conversations can leave your brand in the dark.

  • How can we manually monitor all social media platforms for mentions of our brand?
  • How can we accurately gauge sentiment and identify potential crises in real time?
  • How can we effectively respond to negative comments and feedback?
  • How can we track the effectiveness of our social media marketing campaigns?
  • How can we identify and engage with influencers and brand advocates?

80% of social media conversations about brands happen without the brand being tagged. – Brandwatch

63% of consumers expect companies to respond to social media complaints within 24 hours. – Sprout Social

42% of consumers expect a response within 60 minutes. – Convince & Convert

Ambli Universe Suite Our solutions to overcome the Industry challenges

Intelligent insights. Seamless integration. Multi-format support. Scalability.

Ambli SentiSense

  • Analyze Sentiment in Posts: Evaluates the sentiment behind social media posts to understand public mood and reactions.
  • Summarize Social Media Feedback: Condenses feedback from social media into key insights, making it easier to grasp overall public opinion.
  • Identify Trending Topics: Detects trending topics and sentiments on social media, helping to stay ahead of public discussions and respond proactively.

Ambli BotSense

  • Respond to Social Media Inquiries: Automates responses to common queries on social media, ensuring timely and consistent communication.
  • Engage with Followers: Facilitates engagement with followers, helping to build a positive brand image and foster loyalty.
  • Manage Reputation Proactively: Ensures all social media interactions are handled professionally, helping to maintain and enhance brand reputation.

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